Contact Us
Got a question about one of our reviews, spotted something that needs updating, or want to share your experience with a casino on our list? The American Casinos team reads every message and we're glad to hear from you.
Reach Us by Email
The fastest way to get a response is by email. Send your message to [email protected] and we'll aim to reply within 48 hours on business days. For complex queries — particularly those involving bonus terms or licensing details — it may take a little longer, but we'll always follow up.
What We Can Help With
- Review accuracy: If you believe information in one of our casino write-ups is out of date or incorrect, let us know. Our editorial team will investigate and update the page where warranted.
- Reader feedback: Played at a casino we've covered? Your experience — positive or negative — helps us keep assessments honest and grounded in real-world use.
- Site suggestions: Missing a casino you think deserves a spot, or a topic you'd like us to cover? We consider all reader suggestions when planning new content.
- Responsible gambling concerns: If you or someone you know is struggling with gambling, please visit our responsible gambling page for tools, self-exclusion guidance and links to US support services. For immediate help, the National Problem Gambling Helpline is available 24/7 at 1-800-522-4700.
- General enquiries: Anything else — editorial, commercial or otherwise — is welcome.
What We Don't Provide
We are an independent comparison and review site, not a casino operator. We cannot access your player account, process withdrawals, resolve disputes with a casino directly, or issue refunds on anyone's behalf. For account-level issues, you will need to contact the casino's own support team. If a dispute cannot be resolved that way, the relevant state gaming regulator is the appropriate escalation point.
A Note on Our Editorial Independence
American Casinos earns commission when readers sign up through links on this site. That commercial relationship does not influence which casinos we cover, how we rank them, or what we write about them. If you have questions about how our ratings work, take a look at our about us page, which explains our review methodology in full.
Response Times
| Type of enquiry | Expected response time |
|---|---|
| General questions | Within 48 hours |
| Review feedback or correction requests | Within 72 hours |
| Commercial or partnership enquiries | Within 5 business days |
We do not operate a live chat or phone line. Email is the only contact channel, and it is monitored Monday through Friday.
Responsible Gambling Resources
We take our commitment to safer gambling seriously. If gambling has stopped being enjoyable, or is affecting your finances or wellbeing, please step away and seek support. Resources available in the US include:
- National Council on Problem Gambling (NCPG): ncpgambling.org — helpline 1-800-522-4700, available 24/7
- Gamblers Anonymous: gamblersanonymous.org — peer support meetings across the US
- State gaming commissions: Most licensed states offer self-exclusion programmes you can enrol in directly through the regulator's website
Further guidance on setting deposit limits, cooling-off periods and self-exclusion is covered on our responsible gambling page.
You can also review our terms and conditions for details on how this site operates and the basis on which content is published.